Made to order items are created at the time the order is placed and will ship with in 3-5 business days unless otherwise specified. Ready to ship items will ship with in 1-2 business days of purchase.
I gladly accept returns and exchanges
I accept cancelations within 24 hours of purchase
Made to order products are hand made especially for you, so it is important to inform our team promptly if you have a problem with your order.
Returns and exchange details
If a product is defective I will exchange it for a like item. Damage/Defective claims must be made within ten (14) days of receiving your order. All sales are final thereafter. If you are experience an issue with your piece beyond that point, please contact our team and we will do our best to resolve the issue as we strive to ensure that you are happy with your purchase. Items returned by customers due to damage or defect will be dealt with on a case by case basis so please contact us before shipping the item back.
It is my sincere hope that you are pleased with your purchase. However, in the event that you are not 100% satisfied with your item(s), you may return your purchase within ten (14) days from the delivery date. Altered or custom pieces must be approved before returned.
All sales are final after ten (14) days. Returned items must be unused and in their original condition. Items that do not meet these standards will not be eligible for a refund. I reserve the right to refuse any merchandise that has noticeable usage or is damaged. Please contact me before returning. It is the buyers responsibility to ship appropriately for returns and are responsible for insurance and shipment costs unless the piece is faulty, in which case, I will provide a shipping label for the return. Refund will be made once I have received the returned product.
All shipping prices are based on and will be shipped USPS First Class Mail unless otherwise specified. Tracking and insurance are strongly encouraged on orders over $100 or that are time sensitive.
International tracking insurance is encouraged. We are not responsible for any additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Sale price of the item purchased is the declared value that will be used for customs form.
On a rare occasion, an order will be lost in shipping. Once an order has left our shipping department, use of the USPS, FedEx or UPS tracking number must be used. I will do my best to provide all needed information to assist in your recovery and or replacement. I encourage my customers to pay for the optional Insurance coverage to cover any losses for an order, especially, for high dollar value orders. Once the package leaves my possession it is the customers responsibility to contact the shipping company of choice to resolve the matter. Please contact me with any shipping concerns.