Policies
Processing time
Made-to-order items are created at the time the order is placed and will ship within 3-5 business days unless otherwise specified. Ready-to-ship items will ship within 1-2 business days of purchase.
I gladly accept returns and exchanges
Contact me within 7 days of delivery.
Ship items back within 14 days of delivery.
I accept cancelations within 24 hours of purchase
Made-to-order products are handmade especially for you, so it is important to inform our team promptly if you have a problem with your order.
Returns and exchange details
Damages/Defects
If a product is defective I will exchange it for a like item. Damage/Defective claims must be made within fourteen (14) days of receiving your order. All sales are final thereafter. If you experience an issue with your piece beyond that point, please contact our team and we will do our best to resolve the issue, as we strive to ensure that you are happy with your purchase. Items returned by customers due to damage or defect will be dealt with on a case-by-case basis, so please contact us before shipping the item back.
Returns
It is my sincere hope that you are pleased with your purchase. However, in the event that you are not 100% satisfied with your item(s), you may return your purchase within fourteen (14) days from the delivery date. Altered or custom pieces must be approved before returned.
All sales are final after fourteen (14) days. Returned items must be unused and in their original condition. Items that do not meet these standards will not be eligible for a refund. I reserve the right to refuse any merchandise that has noticeable usage or is damaged. Please contact me before returning. It is the buyer's responsibility to ship appropriately for returns. The buyer is responsible for insurance and shipment costs unless the piece is faulty, in which case I will provide a shipping label for the return. Refund will be made once I have received the returned product.
If a product is defective I will exchange it for a like item. Damage/Defective claims must be made within fourteen (14) days of receiving your order. All sales are final thereafter. If you experience an issue with your piece beyond that point, please contact our team and we will do our best to resolve the issue, as we strive to ensure that you are happy with your purchase. Items returned by customers due to damage or defect will be dealt with on a case-by-case basis, so please contact us before shipping the item back.
Returns
It is my sincere hope that you are pleased with your purchase. However, in the event that you are not 100% satisfied with your item(s), you may return your purchase within fourteen (14) days from the delivery date. Altered or custom pieces must be approved before returned.
All sales are final after fourteen (14) days. Returned items must be unused and in their original condition. Items that do not meet these standards will not be eligible for a refund. I reserve the right to refuse any merchandise that has noticeable usage or is damaged. Please contact me before returning. It is the buyer's responsibility to ship appropriately for returns. The buyer is responsible for insurance and shipment costs unless the piece is faulty, in which case I will provide a shipping label for the return. Refund will be made once I have received the returned product.
Payment
Payment is due in full prior to shipment.
Shipping
All my jewelry is hand-forged my me. Please allow 3-6 business day for your order to be hand-crafted just for you, unless otherwise specified. If your order is time sensitive, please make a note and I will let you know if I can ship any sooner.
All shipping prices are based on and will be shipped USPS first-class mail unless otherwise specified. Tracking and insurance are strongly encouraged on orders that are over $100 or time-sensitive.
International Shipping
International tracking insurance is encouraged. We are not responsible for any additional costs, such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Sale price of the item purchased is the declared value that will be used for the customs form.
Lost Orders
On a rare occasion, an order will be lost in shipping. Once an order has left our shipping department, the USPS, FedEx or UPS tracking number must be used. I will do my best to provide all needed information to assist in your recovery and/or replacement. I encourage my customers to pay for the optional insurance coverage to cover any losses for an order, especially for high-value orders. Once the package leaves my possession, it is the customer's responsibility to contact the shipping company to resolve the matter. Please contact me with any shipping concerns.
All shipping prices are based on and will be shipped USPS first-class mail unless otherwise specified. Tracking and insurance are strongly encouraged on orders that are over $100 or time-sensitive.
International Shipping
International tracking insurance is encouraged. We are not responsible for any additional costs, such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Sale price of the item purchased is the declared value that will be used for the customs form.
Lost Orders
On a rare occasion, an order will be lost in shipping. Once an order has left our shipping department, the USPS, FedEx or UPS tracking number must be used. I will do my best to provide all needed information to assist in your recovery and/or replacement. I encourage my customers to pay for the optional insurance coverage to cover any losses for an order, especially for high-value orders. Once the package leaves my possession, it is the customer's responsibility to contact the shipping company to resolve the matter. Please contact me with any shipping concerns.